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Policies
At present, we have very flexible hours. Early mornings and after-work-evenings are available, as well. Our mobile services ($15 extra per visit) allow us to come to you, so you don't even have to leave home if you don't want to. Just let us know the date and time that you'd like an appointment and we'll try and accommodate you. Just contact us!

Policies and Procedures:  At Memphis Massage Masters, it is our intention to provide our guests with a professional, therapeutic massage. Your massage therapist is an ashiatsu and deep tissue specialist. Your therapist is certified in hot stone application. Your therapist has National Board Certification, is licensed by the State of Tennessee, and is a member of the American Massage Therapy Association (AMTA). Your therapist also takes continuing education courses to ensure they remain current with therapeutic massage techniques and other developments within the massage profession.

Cancellation Policy: Please provide at least 24 hours’ notice if you need to reschedule or cancel an appointment. If cancellation is made less than 12 hours prior to your appointment, a fee of 50% of the cost of the requested service will be charged to the credit card on file. No shows will be charged the full service price.

Late Arrival Policy: We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule allows, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

Gift Certificates: Gift certificates may be purchased for a specific service and cannot be refunded or redeemed for cash. Gift certificates have no cash value. Memphis Massage Masters is not responsible for lost or stolen Gift Certificates.

Accepted Forms of Payment: We accept cash, Visa, Master Card, American Express, Discover and Memphis Massage Masters Gift Certificates. No checks will be accepted.

Groups and Parties: A non-refundable reservation fee of $30 will be charged if the appointment is cancelled. (This is in addition to our 12-hr cancellation policy fee.) Cancellation of services for parties of 5 or more requires at least 48 hours advance notice.

Informed Consent: Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not been seen by our therapists within a 12-month period will be asked to complete this form again.

Scope of Practice: To Heaven Massage Memphis’ therapists are licensed professionals and held to the highest standards of the AMTA. Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

Respect for Clients Needs and Boundaries: Memphis Massage Masters' Therapists are happy to adjust pressure, temperature, music volume, work longer on specific areas or move on if you request it.

For massage therapy sessions, the client may choose to undress only to their level of comfort, refuse any massage methods, stop the massage session at any time and is free to leave. The therapy door is never locked.

Draping: Clients will always be modestly draped. Only the area being massaged will be undraped. Please inform your therapist at any point during a massage session if you feel uncomfortable in any way regarding draping, level of pressure, room temperature or any other discomfort.

Professional Boundaries: Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs. The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

Massage for anyone under the age of 18 will be done only with parental consent and with the parent present at all times during the massage session.

Confidentiality and Conversation: Discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

Existing and New Medical Conditions: It is the responsibility of the client to keep the massage therapist informed of any current medical treatment or conditions, and to provide written permission from the physician, chiropractor, physical therapist, etc., that massage may be applied. The client must also keep the massage therapist informed of any changes in health conditions.

Keeping Information Secure: To secure your personally identifiable information and for your peace of mind, Memphis Massage Masters has put procedures in place to safeguard the personal information we collect on your intake form and anything that you might submit to us online. Such steps allow us to prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the personally identifiable information you provide.

We will never share the information you provide to us with anyone.

Acceptance of the Policies and Procedures: By using the Memphis Massage Masters website, you consent to the terms contained in this Privacy Policy and to any subsequently posted changes to the Privacy Policy. Memphis Massage Masters may update or change this Privacy Policy and will post any changes on this page from time to time.

If you have any questions on the above information, please direct them to Memphis Massage Masters’ Director at 901.335.7915.

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